Services

The summary below offers an introduction to Portland management services, outlining our comprehensive range of block and property management solutions. These services can be tailored to suit your exact needs, with any additions or adaptations necessary to ensure professional and efficient management at competitive prices.

Property Maintenance

• Provision of a main point of contact facility for all lessees and residents.
• Arrangement of a 24-hour emergency maintenance service.
• Arrangement of day-to-day repairs, including defect inspections.
• Drawing up and instigating an approved programme of cyclical maintenance (e.g. exterior decor, gutter clearance).
• Regular site visits.
• Obtaining competitive quotations for major works and overseeing contractors through to completion.*
• Arrangement and overseeing of regular service contracts (e.g. cleaning, gardening, window cleaning).
• Payment of contractors and managing other operational expenditure.
• Arrangement of buildings and engineering insurance at competitive premiums.
• Submission of insurance claims and monitoring their progression through to settlement.*
• Dealing with day-to-day correspondence from residents and third parties regarding the development.

Resident Services

• Pursuing arrears of service charges by whatever remedies are available to the company (e.g. forfeiture proceedings in extreme circumstances).
• Collection of service charges and levies by approved methods (e.g. Standing Orders).
• Maintaining up-to-date records of property owners and contact details.

Corporate & Conveyancing Services

• Engaging professional services on behalf of the client as required (e.g. solicitors, surveyors, architects, structural engineers).*
• Maintaining company financial records of income and expenditure for year-end accounts.
• Submission of accounts and documents to auditors for preparation of year-end financial statements.
• Preparation of annual budgets for service charge collection to cover anticipated expenditure.
• Completion of Companies House returns and compliance with statutory requirements.
• Issuing notices, attending and minute-taking at the company's Annual General Meetings (if applicable).
• Issuing notices, attending and minute-taking at the company's General Meetings (if applicable).*
• Attendance and minute-taking services at Directors / Committee meetings.*
• Dealing with solicitors' pre-sale enquiries, recording new lessees, issuing new share certificates, and notifying Companies House of new Directors on completion of flat sales.**

* An extra charge may be levied for this service.
** An extra charge may be levied to the buyer or seller for these services.

Not all of the services listed above may be applicable to your development, and you may have specific requirements that are not listed here. The key advantage is that Portland is able to tailor property management services to suit your exact needs.